One size fits all is no longer an option. Just like consumers want to be able to pick and choose which TV channels they subscribe to and which smartphone features they purchase, businesses want customization as well. Budgets are important, and no company wants to be pay for services and features that they do not want nor need. This is particularly true when it comes to HR services.

Many organizations prefer customizable HR services; here’s why.


Every company is unique. The services that a large conglomerate with a large workforce will need are unlike the services that a small business would need. The former may need help with benefits administration while the latter may not offer benefits to its employees, for example. Every company also has its own strengths and weaknesses in house. One might be perfectly capable of handling payroll, but need to outsource talent acquisition, while the other may need the opposite. Generalized solutions will not be able to meet every organization’s needs, but customized HR services will.


You may be concerned that the cost of customized HR services will be higher than that for generalized human resources administration, but nothing could be further from the truth. Even though these services better meet your needs and give you everything that you require, the costs can actually be lower. That’s because you only pay for the services that your business actually needs—and avoid paying for those that you don’t.


If your HR provider cannot offer you all of the services that you actually need, you may be required to continue handling some tasks in house. You may have to make existing employees wear extra hats, which can break their focus and reduce their productivity.

Customized HR services, on the other hand, will ensure that you don’t have to spend any time in house on HR tasks, because the HR provider will ensure that all of your needs are taken care of, no matter how time consuming, complex, or tedious those tasks may be.


As time goes on, your company may be ready to expand, grow, and evolve. As a result, your HR needs will also evolve. This can cause myriad problems when your HR provider offers non-flexible services. You may need to add benefits administration or find yourself needing HR counsel. But if these functions aren’t in your pre-determined set of services, your new needs will be left unaddressed.

With customized HR services, however, your company can grow and evolve with ease. On-demand HR services allow you to ramp up or pare back services as required as well as add and eliminate services on an as-needed basis. The services will scale to your business.


You shouldn’t have to work around your HR provider’s schedule, but that’s what often occurs with non-customized HR services. As a result, you may end up needing to make internal changes just to suit the supplier’s own needs and schedules. Even worse, you could end up getting services that aren’t delivered when you need them. Customized human resources services, however, come with customizable schedules to ensure that your services are delivered when you need them.

You don’t have to settle for anything less when you outsource HR to a provider that offered customized services. As a result, you’ll benefit from services that suit your needs, cost savings, greater efficiency and productivity, easier business growth, and a schedule that meets your requirements.

Felicia Smith

Felicia is the manager of human capital solutions at AugmentHR. With over six years of recruitment experience coupled with multi-faceted HR roles, Felicia is an expert in matching people with the right role and environment. She has worked in many different industries, including investment banking, HR consulting firms, medical, and commercial. Understanding people is one of her strengths, and she has recruited at every level, from directors, project managers, and engineers to operators and general labourers. Her ability to network and develop relationships has been a key tool to her success. With approximately two years of experience managing people and creating a positive work environment, Felicia’s diverse skill set makes her a well-rounded individual. Her business education and background help her identify different business needs and human capital solutions.

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