Today’s businesses exist in a world where “customization” is on the tip of everyone’s tongue and at the tip of everyone’s fingers. Consumers love products that allow them to “customize” to their hearts’ content, showcasing their uniqueness—so why should businesses be any different? This is true right down to HR services, which many organizations now prefer to customize. Here are just a few reasons why companies prefer customized HR services.


In the consumer-driven market, everything is about the customer and their needs. Even in the world of business, organizations are unique—and that means they have unique needs that need to be addressed by the services they’re offered. Cookie-cutter solutions are no longer viable, since they will inevitably fail to address the unique needs of a firm.

That’s one reason companies prefer customized HR services: the services are geared to fit the company’s needs, not some other firm’s. That means that firms can rely on customized HR to ensure they’re getting what they need from their HR solution.


One thing that many companies worry about is the cost of getting customized HR services. After all, as consumers, you may worry that getting a “custom” solution, rather than a mass-market one, will cost you much, much more.

Customized HR solutions, however, are often more economical for companies. With generic solutions and blanket HR services, the business’s needs are likely to go unaddressed because the solution is unable to adapt to the firm’s uniqueness. In other cases, some firms may end up paying for additional services that they don’t truly need, in order to use a service that they do need. Customized HR services don’t force companies to purchase services they don’t need and they don’t try to fit every business into the same slot. Instead, a firm will receive streamlined services tailored to its needs, which means that you’ll ultimately end up paying less, as HR services are delivered when you need them, as you need them, and how you need them.


Much like customized HR solutions help save firms money, they can also help improve efficiency. How? The answer is a simple one: by providing you with the services you actually need. Generic HR solutions might not address the needs of your business, which can cause huge problems if something is neglected. Services that are designed around your needs will be delivered in a much more streamlined manner—which means that they’ll be delivered faster and with increased accuracy.


You may not think of HR as adding much strategic advantage to your company—but it can, and it will if you opt for customized HR. In addition to creating operational efficiency and reducing costs, it also adds flexibility to your HR department—a customized solution can be created and recreated as your business grows, changes, and even shifts direction. It also allows your HR department to be more strategic about how they complete their work, especially with regard to tasks like talent acquisition. That helps your firm overall as you work more strategically to hire better employees or even to improve the system of benefits delivery.


Another danger of non-customized HR services is that the service is delivered not on your schedule, but when it suits the supplier. That could mean that your services are delivered even when you don’t need them—or worse, they aren’t delivered when you do. Customized service also allows you a customizable schedule, ensuring you’re getting service when you need it—not before or after.

Felicia Smith

Felicia is the manager of human capital solutions at AugmentHR. With over six years of recruitment experience coupled with multi-faceted HR roles, Felicia is an expert in matching people with the right role and environment. She has worked in many different industries, including investment banking, HR consulting firms, medical, and commercial. Understanding people is one of her strengths, and she has recruited at every level, from directors, project managers, and engineers to operators and general labourers. Her ability to network and develop relationships has been a key tool to her success. With approximately two years of experience managing people and creating a positive work environment, Felicia’s diverse skill set makes her a well-rounded individual. Her business education and background help her identify different business needs and human capital solutions.

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