Whether you have an established in-house HR team or you’re looking to add HR capacity to your firm for the first time, you might be wondering about the best way to get the most out of human resources. After all, your business is unique and has its own needs—and you’re concerned that the HR solution you pick won’t be the best or most efficient solution for your firm. If that’s the case, you need to know about customized HR services and the advantages they can offer your business.


One concern that faces firms looking to add HR capacity is the issue of scalability and flexibility. Every business recognizes that there will be busy times and lull times—those points when your HR team is faced with a major project or when the business winds down a bit, resulting in a freeze on new hiring. The problem, of course, is that HR departments aren’t always the most flexible, especially not when they’re in-house. That can mean trouble if you need to scale up quickly or even if you need to pare back on HR.

Customized HR services offer increased flexibility for firms that may need to quickly ramp up their HR operations or scale back suddenly; they’re especially useful for firms that go through cycles of scaling up and paring back.


In an effort to combat the need to scale up or pare back at a moment’s notice, many firms will turn to outsourcing HR as a solution, but sometimes even that isn’t a good option. It all depends on the provider. Some outsourcing firms may ask you to sign up for a certain level of service for a lengthy period of time, or they may only sell “bundles” of services that offer you one service you need and a whole bunch of others that you don’t.

Customized HR service is different in that it takes into account the needs of your firm—including tasks, time, and budget—and works to create a custom solution for you. That means if you need to suddenly drop your level of service or increase it, that’s not a problem. It also means you can switch your services as you need to; you’re not obligated to go on purchasing services you no longer need or want.


Perhaps the biggest concern on any business owner’s mind is the cost-effectiveness of their HR solution. A customized service, at first glance, might seem like it could cost a company a lot more, but the truth is that it’s often more cost-effective for firms. The flexibility realized in staffing and service provision extends to costs as well. Many firms will go on paying for services long after they’ve stopped needing them, whether it’s by paying an outside firm due to a contract or by paying “surplus” in-house staff during a lull time. Both situations lead to additional expenses for the firm.

Since customized HR solutions allow you to scale up or down and switch services with relative ease, you can be assured that you’re never overpaying for services you don’t need. That’s going to save you over the long run.


Perhaps the best thing about customized HR services is that they give you access to expert knowledge in the fields you need it, when you need it. You don’t need to keep a legal expert on staff just in case you need to do an audit of your legal compliance. Nor do you need to keep a tax specialist on hand for when tax time rolls around. You can access those experts when you need them—and then, when your taxes are filed or your audit completed, you’re done! It’s that simple.

Felicia Smith

Felicia is the manager of human capital solutions at AugmentHR. With over six years of recruitment experience coupled with multi-faceted HR roles, Felicia is an expert in matching people with the right role and environment. She has worked in many different industries, including investment banking, HR consulting firms, medical, and commercial. Understanding people is one of her strengths, and she has recruited at every level, from directors, project managers, and engineers to operators and general labourers. Her ability to network and develop relationships has been a key tool to her success. With approximately two years of experience managing people and creating a positive work environment, Felicia’s diverse skill set makes her a well-rounded individual. Her business education and background help her identify different business needs and human capital solutions.

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